Terms of delivery
Effective as of 18.19.2020
COMPANY Henriikka Leppänen Kerafiikka (business ID 2704057-1) sells products and services for individuals, companies and corporations in Finland, in the EU and in the rest of the world. Prices of the products include VAT. We reserve the right to change prices and delivery costs.
Products are ordered in the online store by transferring items into the basket and paying for the contents in the online stores’ checkout. All customer information is handled confidentially. Contact information requested when ordering will not be used for anything else than delivering your order or sorting out any occurred confusions. By ordering you agree on these terms of delivery, product prices and delivery costs.
Commissions are ordered by email in which case an offer is made of the commission. The order comes into effect when the customer accepts the offer and terms of delivery. Address where request for quotation can be sent: [email protected]
Bambora PayForm (Paybyway Oy, business ID 2486559-4), which is registered under Financial supervision payment institution register, acts as payment intermediary for e-commerce. Payment will be transferred to Bambora’s online services and on bank statement and invoice Bambora or Paybyway will be seen as the benefitor. Bambora will convey the payment to the company. Payment is safe, because all information regarding the payment transaction will be transmitted using encrypted connections, so no outside source can see the payment transaction information. The trade is created between the e-commerce customer and the e-commerce. All trade-related obligations are responsibilities of e-commerce. Find out more of Bambora from https://www.bambora.com
Payment of directly sold products, commissions and services are done with Izettle payment terminal or invoice. Customers are obligated in paying products they bought in full, unless they exercise the right of return under the Consumer Protection Act. There is a payment term of 14-day net in billing options. If the payment is not received by the due date, the company is justified to add penalty interest in accordance with the Interest Act and recovery costs to the invoice. The products are owned by the company until the invoice is paid in full.
Order and payment confirmation
After a successful order a confirmation is sent to your email. Sending of message confirmations requires submission of your email address when ordering.
The most common delivery times for our company in Finland are 3-5 days, Europe 1 week and rest of the world 2-3 weeks. (Notice that you might be charged of extra taxes by customs if you live outside of EU.) Abnormal delivery times will be announced on the homepage of the e-commerce store and by personal email. We are not responsible for delays caused by overpowering obstacles or the harm caused by the delays. Delivery of commissions and services is as per contract (email). Delivery time of commissions is usually 3-6 weeks.
Responsibilities and obligations
The e-commerce store has a statutory liability for the sold products. Customers have responsibility for the right kind and intended use and maintenance for the product. The company is not responsible for damage caused by the product’s misuse.
In cases of complaints we ask you to contact our customer service. Consumers have the right to take possible dispute situations to the Consumer Disputes Board for resolution.
Exchange and return terms
You have the right to exchange or return your whole order or parts of it within 14 days of receiving an order, in accordance with Finland’s Consumer Protection Act. Right of return applies only to unused and marketable products. When returning delivered products include your name and contact information, as well as your bank accounts number for refund. The customer pays for return costs. Non-redemption is not the same as return or cancellation. We charge shipping costs from non-redeemed packages, if a separate notice of cancellation is not made.
Consumers do not have the right to exchange or return whole orders or parts of them within 14 days of receiving an order, in accordance with Finland’s Consumer Protection Act, if the product is custom-made in accordance with the customer’s wishes. https://www.kkv.fi/Tietoa-ja-ohjeita/Ostaminen-myyminen-ja-sopimukset/verkkokauppa-posti-ja-puhelinmyynti-etamyynti/peruutusoikeus-etamyynnissa/
Please note that all the products are individually handmade, so there may be variability in appearance!
Henriikka Leppänen Kerafiikka
Gathering and disclosure of personal data
If the product has disappeared or damaged or it does not match your order in some way, you must report the error within 14 days to the party mentioned in exchange and return terms. If the package is damaged in the mail, you must make a complaint to the post office. Customer complaints that concern the company’s products must be sent to the company without a delay, within 14 days. The company handles complaints within two weeks of when the complaint has arrived at the company. The complaint must be delivered without a delay by email to [email protected]