Who we are
Privacy policy and data protection policy updated 24.11.2023. Henriikka Leppänen Kerafiikka is committed to protecting their customers’ privacy and offers opportunities to influence information processing. With this privacy policy we inform our customers how their personal data is handled. The customers must approve terms of this privacy policy to use this company’s services.
Administrator of the registry: Henriikka Leppänen Kerafiikka, business ID 2704057-1, Henriikka Leppänen, Matarakatu 12 80130 Joensuu
Contact person of the registry: Henriikka Leppänen, Matarakatu 112 80130 Joensuu, [email protected]
Name of the registry and the basis of maintenance: Customer register in accordance with the Data Protection Act, ceramics courses mailing list (email list), general mailing list (email list)
Website associated with the registry: www.kerafiikka.com , https://kerafiikka.vipmembervault.com The collected data, provided by users, can be shared with data observed from use of the online services and analytically derived data. Henriikka Leppänen Kerafiikka often refers to “users” in this privacy policy and data protection policy. By users this company means those who visit their website, customers, those who participate in courses, as well as those individuals, companies and corporations who participate in different raffles and contests.
What personal data is collected and why
Users personal data may be used for the following purposes: customer relationship management and development, implementation of services, customer and user transactions verification, development of customer service, activity and website, implementation of opinion polls and market research, after sales marketing using Facebook, Google and email marketing tools, marketing of products and services as well as data statistics and analysis. The registry consists of above websites and free guides subscription as well as users who by buying different products and services have joined the email list. The data in the registry is used to communicate with users in the email list as well as management and maintenance of customer relationships between the company and customers. The users will be informed of news and topical events on the website in accordance with the Data Protection Act. The users accept that the company may send direct marketing material, direct mail material, opinion material, marketing research material and/or other addressed shipments compared to these by email.
Data collected from you
As a user following information may be collected from you: first name, surname, email address,
phone number. Business customers personal- and/or business data (business ID, email, mailing
address, postal district and -code). Registration information: username and password. Information
concerning customer relationship maintenance: billing and payment information, order information,
seller and partner information, customer returns, communications, raffle and contest answers,
cancellation information, websites users emails, websites users given permits and consents, users
usage data, for example clicked links, websites and posts you visit, timing of activities. Users who
have joined the email list can remove their information from the registry at any time by the
link mentioned in every letter. The link is either in English (unsubscribe) or in Finnish (poistu
listalta).
Comments
When users leave comments on the website, we collect the information in the comment form, as
well as users IP address and browsers version information to facilitate spam identification.
When visitors leave comments on this website, we collect the information visible in the comment
form, IP address and information regarding the browser’s version. Anonymous hash information
created from the email address can be sent to Gravatar service so we can know that the commenter
is a user of the service. The privacy policy of the Gravatar service can be found from
https://automattic.com/privacy/.
Media
In case you download images to this website, you must avoid downloading images that have saved
photo location (EXIF GPS). Websites visitors may download and look up the location information
from images on the website.
Cookies
Cookies are small files that save the device (mobile/computer) you are using to the browser. This is
how the company can recognise a user who visits the website often. By using the company’s website, you agree to use
of cookies as described on this page.
If you leave a comment to the website, you can choose to save your name, email and URL address
on the cookie. This function adds on user convenience because you do not have to fill the form
again every time you comment. The cookies are erased in a year.
In case you have an account and you log in; we will set temporary cookies that decide if your
browser will support cookies or not. These cookies will not include any personal data and will be
erased when you close the web browser.
When you log in to the web site, we will set several cookies that save your login and display
settings. The login cookies will be erased in two days, cookies regarding display settings will be
erased in a year. In case you choose “Muista minut” (remember me) when logging in, your login
settings will be saved for two weeks. In case you log out, cookies regarding the login will be erased.
In case you publish an article or edit an existing one, we will save cookies to the browser that
includes edited articles ID. The cookie will expire in a day.
With information from analytical cookies (Google Analytic) the company improves the website’s
functionality.
Possible links to other websites will collect and utilize cookies for their own needs. The user of the
site has to personally approve every site’s cookies. In case the user does not approve, they have to
stop using the site in question immediately.
Deleting of cookies: if you want to delete cookies from your browser, you are fully entitled to it.
You should familiarise yourself with your browser’s settings, since the steps are always browser
specific. However, you must consider if you do this, that it may affect the efficient use of the
services. By allowing cookies you ensure the smooth use of our website.
Embedded content from other sites
The materials may contain links to third-party sites. The linked websites are not controlled by the
company, and the company does not answer for the content on third-party sites’ or the links
included on the websites. If the user moves to a linked website, they must familiarise themselves
with the other sites privacy principles, how cookies are collected and to other terms of use by
themselves.
Articles on this website may contain embedded content (such as videos, images, articles etc.).
Opening of embedded content from other sites is comparable to users visiting third-party sites by
themselves.
These sites can collect information from you, use cookies, embed third-party tracking cookies and
monitor your interactions with the embedded content, including monitoring your interactions if and
when you are logged in as a user to the site.
Payment transactions information
Pambora Payform (Visma Pay), Paypal and Izettle act as intermediates for payments. In some cases, payment
intermediations are implemented by invoices. Invoices are sent either as a PDF form email
attachment or as an e-invoice. The company takes care of sending and checking the invoices.
Customers online bank payments or credit card information are not saved on the companies’
system, they stay in intermediating companies data.
Whom we share your personal data with
Information collected to the registry will not be handed over to outside the company for marketing,
sales, opinion or marketing research purposes. Personal data, however, can be handed over to
authorities when asked in accordance with Finland’s laws. The registry is filed in a data system and
it is protected and installed so that unauthorized parties cannot access the registry’s information.
Henriikka Leppänen Kerafiikka retains customer information in Finland. Personal data may be
transferred outside the European Union if it is necessary for ensuring the company’s or its partners
technical implementation. Henriikka Leppänen Kerafiikka ensures the high standard of information
security and data protection in accordance EUs Data Protection Act when transferring and handling
data.
What rights do you have regarding your own data
In case you have an account for this site or have left comments, you may request a summary file of
your personal information, including all personal data that you have given us. You may also request
us to erase your personal data. The right to erase your own information does not include such
personal data that we have to retain for maintenance, juristic or data protection reasons.
Customers have rights: to have access to personal data concerning themselves, including the right to
have a copy of their personal data. Request correction or deletion of their personal data. Request
restriction of handling or object use of personal data under certain conditions. Additionally, if
handling is based on specific consent, the customer has a right to withdraw their consent whenever.
This does not affect the legality of the handled data prior to withdrawal of consent. The customer
may make a request regarding the usage of their rights by contacting our customer service. The
request has to be sufficiently individual so our customer service can verify your identity. We will
inform the customer if we cannot implement the request for some part, such as erasing all the
information, which we have legal obligation or right to preserve.
The customer may terminate their account and request the company to erase their data at any time
by contacting: [email protected]
NB! In some cases, all information cannot be erased, and legislation may demand the preservation
of some information regarding the customer.
Where we send your information
Visitors comments may be reviewed with automatic spam blocking software
How long do we retain data
In case you leave a comment, comment and its metainformation will be retained indefinitely. This is
done so we can identify and approve following comments automatically without retaining them in a
moderation queue.
We will save data of registered users (if there are such) user profiles. Every user has the opportunity
to see, edit and erase their own personal data anytime. Only the username cannot be edited.
Administrators of the website can see and edit information on the user profile.
Contacts
For questions regarding the registry you can contact by email: [email protected]
Contact person of the registry: Henriikka Leppänen, Matarakatu 12, 80130 Joensuu, tel.
0440454564